1. Introduction
At Mach 1 Exotics, we strive to provide exceptional service and customer satisfaction. This refund policy outlines the terms under which refunds may be issued for vehicle rentals, chauffeur services, and event bookings. By using our services, you agree to the terms stated in this policy.

2. Cancellation and Refund Eligibility

• Bookings canceled at least 48 hourrs before the rental date may be eligible for a full or partial refund.
• Last-minute cancellations or no-shows may not be eligible for a refund, depending on the circumstances.
• Refunds are not provided for early returns or unused rental time.

3. Refund Process

• To request a refund, customers must contact us via phone or email with booking details.
• Approved refunds will be processed within 48 hours business days.
• Refunds will be issued to the original payment method used during booking.

4. Non-Refundable Fees

• Security deposits may be withheld for damages, excessive wear, or policy violations.
• Administrative and processing fees are non-refundable.
• Special event bookings and chauffeur services may have stricter refund terms, as outlined in individual agreements.

5. Modifications and Rescheduling

• Instead of canceling, customers may request a booking modification or reschedule for a later date, subject to availability.
• Any price differences due to rescheduling will be adjusted accordingly.

6. Contact Information
For refund inquiries or assistance, please reach out to us:

Mach 1 Exotics
Phone: 352-222-4838
Email: contact@mach1exotics.com
Address: 545 Channelside Dr, Tampa, FL 33602